Terms, Licensing, and Control Processes
Terms, Licensing, and Control Processes
FiveWest OTC Desk Pty Ltd is a company incorporated in South Africa with Registration Number: 2020/573585/07.
FiveWest OTC Desk Pty Ltd is a company incorporated in South Africa with Registration Number: 2020/573585/07.
Licensing and Authorisations
Licensing and Authorisations
Our suite of licenses and authorisations ensure absolute adherence to global legal, transparency, and risk management protocols.
Financial Service Provider
Authorised by the Financial Sector Conduct Authority - License Number: 51619.
Accountable Institution
With the Financial Intelligence Centre - Organisation ID: 51077.
Registered Credit Provider
In terms of the National Credit Act - License Number: NCRCP16799.
System Operator License
Authorised by the Payments Association of South Africa.
OTC Derivatives Provider
Authorised by the Financial Sector Conduct Authority.
Third-Party Payment Provider
Authorised by the Payments Association of South Africa.
Legal Identifier
Identification Number: 9845001E0B88EJ90A415.
SARB Mandate
To facilitate international payments through the South African Reserve Banks's Authorised Dealer.
Documentation
Risks, Policies, and PAIA Manual
Risks, Policies, and PAIA Manual
Risk Documentation
Due to the face-paced technological environment in which we operate, each of FiveWest's services face distinct risks. It is important to fully understand the risks involved before utilising our services. Find out more about the general and service-specific risks in our Terms and Conditions or by requesting Additional Documentation.
Complaints Policy
At FiveWest, we value feedback as we see it as an opportunity to enhance your experience with us. If you have been dissatisfied with any element of our service, we implore you to raise your concern so that we can initiate its resolution. If you would like to submit a complaint or view our complaints policy, please reach out.
PAIA Manual
In terms of the Promotion of Access to Information Act No. 2 of 2000, as amended, FiveWest has compiled a manual to guide requesters of information. Our PAIA Manual outlines the procedure for those requesting information from FiveWest for the purpose of exercising or protecting rights. To request a copy of our PAIA Manual, please email us.
